FIX IT

So it stops coming back, and you stop getting pulled back in. You can see that the problem is bigger than one person. Now you need to change the conditions producing it. Fix It is not a course about redesign. It is a guided redesign project. Over six weeks, you take one stubborn systemic issue in your operation from evidence to redesign, pilot, rollout and verification. You will learn how to trace an issue across the whole chain, find the Rules, Tools and Measures holding it in place, design a better operating model, test it on a representative team and let the evidence decide whether it is ready to scale. Then comes the part most change programmes rush: landing it. You will prepare the people, capability, alignment and reinforcement needed for the new way to survive once the novelty wears off. Already completed Learn to See? You will reuse that capability at system scale. New to the method? A short Foundations route builds the observation skills you need before you redesign. By the end, you will have more than a plan. You will have a real redesign, live evidence from a pilot, a rollout that has been tested in the organisation, and a proof point you can carry into the next issue. Great performance is designed, not demanded. Fix one issue properly, prove it, and make it hold.