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We Reduced AHT… And Now We’re Busier Than Ever | Reduce Repeat Contacts

  • 42 Steps
The AHT Loop operational intervention showing how speed-based handle time targets create repeat demand in contact centres

About

You have already read what this intervention covers. This is where you access it. Inside you will find the full seven-module toolkit, your Demand Categorisation Map, Process Map templates, Hidden Queue Audit, Root Cause Analysis workbook, and Intervention Record. Everything is structured and ready to use inside your own operation. Work at your own pace. There are no deadlines and no expiry on your access. If you have questions at any point, reach Graeme directly at graeme@breakingtheloopco.com.

You can also join this program via the mobile app. Go to the app

Overview

Instructors

Price

CA$397

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