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AI & Automation Intervention

  • 7 Steps
Evaluating contact centre AI readiness and system design.

About

This is not a readiness checklist. It is not a vendor evaluation framework. It is a structured, floor-level diagnostic that answers one question before you commit seven figures to an AI implementation: Are you eliminating your failure demand or just spending seven figures to automate it? Over five consecutive days, you will step onto the floor, pull real interactions, shadow real agents, audit real data, and stress-test the proposed solution against actual working conditions. At the end of Day 5, you will have a Go or No-Go verdict, and the evidence to back it up. HOW TO USE THIS COURSE Work through each day in sequence. Do not skip ahead. Each day produces an artifact that feeds into the next. The Intervention Record on Day 5 is only as reliable as the data you gathered on Days 1 through 4. Complete each floor task before reading the coaching notes for that day.

You can also join this program via the mobile app. Go to the app

Overview

Instructors

Price

CA$397

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