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CSAT Looks Fine. Complaints Are Rising. | Reduce Complaints

  • 30 Steps
The Sentiment Gap operational intervention showing how surface CSAT scores can mask structural issues and reduce complaints in contact centre environments

About

You have already read what this intervention covers. This is where you access it. Inside you will find the full six-module toolkit, your Promise Framework template, Experiment Tracker with automatic calculations, Gap Log, and seven-section Intervention Record. Everything is structured and ready to use inside your own operation. Work at your own pace. There are no deadlines and no expiry on your access. If you have questions at any point, reach Graeme directly at graeme@breakingtheloopco.com.

You can also join this program via the mobile app. Go to the app

Overview

Instructors

Price

CA$397

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